After-sales Service Process

Customer
Report Fault
Problem
Collection
Prepare
Accessories
On-site
Service
Troubleshoot
& Repair
Service
Tracking
Service
Completion
Customer
Follow-up

After-sales Service Commitment

1. After the fitness equipment arrives at your gym, we provide full support including installation guidance, technical consulting and equipment debugging throughout the whole installation process.

2. We guarantee reliable quality for all gym machines. The main frames and core components enjoy a 1-year global warranty service.

3. Once you submit service requests for our fitness equipment, our team will reply within 2 hours. Domestic engineers arrive on-site within 24 hours, overseas technical support is available via video instantly.

4. Lifelong maintenance service is available for all our commercial fitness equipment after the warranty expires.

5. We establish regular customer return visits to learn equipment usage status and solve potential hidden troubles for gym operators in advance.