FAQ

Q1: What is your minimum order quantity (MOQ)?

A: For all the scopes in stock, the MOQ ranges from 5 to 50 units. For customized scopes, our MOQ is 500pcs

Q2: Can I customize the optics with my own brand and logo?

A: Yes. We support OEM & ODM services, including logo customization, product appearance, reticle options, colors, packaging and other product configurations. We can work with you to develop optics according to your brand and market requirements.

Q3: What types of shooting optics do you offer?

A: We offer a wide range of shooting optics, including red dot sights, reflex sights, prism scopes, rifle scopes and magnified optics. Different models are available with various configurations to meet different shooting and outdoor applications.

Q4: How long is your production and delivery lead time?

A: Many of our popular models are available from stock and can be shipped quickly. For customized or out-of-stock products, the standard production lead time is generally around 60 days, depending on the model, quantity and customization requirements.

Q5:How do you handle after-sales issues?

A: We provide a 1-year warranty for our optical products against manufacturing defects. If a quality issue occurs during the warranty period, our after-sales team will provide technical support and appropriate solutions.

Q6: Do you provide product samples before bulk orders?

A:HERTDOT charges sample fees at wholesale prices (excluding customised samples). Premium clients are eligible for sample discounts ranging from $10 to $50, and the cost of sample postage may be waived upon confirmation of an order.

Q7: Can you provide product specifications and technical support?

A: Yes. We provide complete product specifications and technical support for red dot sights, magnifiers, and prism optics, including specifications, drawings, and performance information. For OEM/ODM projects, we also support product selection, customization, sample testing, production, and after-sales technical assistance.

Q8: How do you ensure the quality of your optics?

A: Our optics go through a13-step manufacturing process, with 7 dedicated inspection stages covering product function, optical performance, durability, and appearance. These quality checks are integrated throughout production to help ensure consistent performance and reliable quality before delivery.

Whatsapp:8615989372843

Phone:+86 15989372843

Email:peng@hertdot.com

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