Common questions about our fitness equipment cooperation & service
A: For standard gym equipment, the MOQ is 1 set. For customized colors, logos and structural modifications, the MOQ is 20 sets to control production cost.
A: Yes. We support OEM & ODM services, including laser logo printing, frame color customization, leather upholstery color replacement and packaging customization.
A: In-stock products ship within 3–7 working days. Custom commercial fitness machines take 15–25 days for mass production.
A: Our products pass ISO9001 quality certification, EU CE safety certification, anti-fatigue load testing, fully meet commercial gym safety standards.
A: 1-year global warranty for all metal frames and core structural parts; wearing parts (cables, grips, cushions) offer 3-month free replacement service.
A: All commercial series equipment adopts thickened solid steel frame, anti-abrasion leather and reinforced bearing structure, designed for long-time high-frequency gym use.
A: Sample orders are supported. Customers only need to bear the sample cost and freight fee; sample fees will be deducted from your subsequent bulk order payment.
A: We accept T/T, L/C, Western Union and Alibaba Trade Assurance payment, safe trading protection for global buyers.
A: Each product is equipped with detailed paper installation manuals & English installation video tutorials; our after-sales team also offers free remote installation guidance online.
A: We provide free spare parts delivery during warranty period. Our professional after-sales team supports online video troubleshooting 7 days a week.