After-sale Service Process

Customer
Report Fault
Problem
Collection
Prepare
Accessories
On-site
Service
Troubleshoot
& Repair
Service
Tracking
Service
Completion
Customer
Follow-up

After-sales Service Commitment

1. After you receive our optics, we provide comprehensive technical support, including product setup guidance, mounting instructions, zeroing assistance and professional consultation throughout the entire installation process.

2. We are committed to providing reliable quality for all our optical products. All scopes and red dot sights are covered by a 1-year warranty against manufacturing defects, giving you greater confidence in every order.

3. Once you submit a service request, our professional team will respond promptly. We provide remote technical support via email, video and online communication to help identify and resolve product issues efficiently.

4. Our service doesn't end when the warranty expires. We provide long-term technical consultation, troubleshooting and maintenance support to help ensure stable product performance throughout the product lifecycle.

5. We maintain regular communication with our customers to understand product performance and market feedback, helping identify potential issues in advance and continuously improve our products and services.

Whatsapp:8615989372843

Phone:+0086 15989372843

Email:peng@hertdot.com

Wechat